Terms of service

This is a translation of the Latvian text. In case of any discrepancy, the Latvian version prevails.

TERMS OF USE (DISTANCE CONTRACT)

Last amended: 14 October 2026

Seller
"Sensora" SIA, reg. No. 40203240423, VAT No. LV40203240423
Legal address: Augusta Deglava iela 11, Rīga, LV-1009, Latvija
Customer service: e-mail info@kupidonsplus.lv, phone and WhatsApp +371 28 319 913, Telegram sensora_lv
Website: https://kupidonsplus.lv

1. General provisions

• These terms are a distance contract that sets out the procedure by which the Buyer purchases goods in the online shop kupidonsplus.lv (hereinafter the Shop).
• The Buyer is a natural person who has reached 18 years of age, or a legal person's representative who has reached 18 years of age and is entitled to conclude the contract on behalf of the legal person. By placing an order, the Buyer confirms that they have reached 18 years of age.
• The contract is governed by the laws and regulations of the Republic of Latvia, including the Consumer Rights Protection Law and Cabinet of Ministers Regulation No. 255 of 20 May 2014 "Regulations Regarding Distance Contracts".

2. Goods and prices

• The Shop sells physical goods for adults: intimate products, lubricants, condoms, underwear and accessories. The goods are delivered from our warehouse in Latvia.
• The price, description and main characteristics of each product are stated on the product page. Prices are stated in euro (EUR), including VAT.
• Product images are illustrative; the packaging design may differ.
• The order is subject to the price that was in effect at the time the order was placed. If the price has been stated incorrectly due to an obvious error, we will inform the Buyer of this before the order is fulfilled. The Buyer may confirm the order at the correct price or decline it and receive back all the money paid.

3. Making a purchase

• The Buyer adds the selected goods to the shopping cart and opens the checkout page.
• The Buyer provides contact information and selects an Omniva parcel locker and a payment method. The total amount of the order together with the delivery costs is displayed before the order is submitted.
• Before submitting the order, the Buyer can check and correct the entered data on the checkout page, and the goods and their quantity in the shopping cart. The contract is concluded in Latvian.
• We store the order and the invoice in our system. A registered Buyer can view orders in the "My account" section, and any Buyer can request a copy of the order by writing to info@kupidonsplus.lv. You can save or print these terms.
• Before submitting the order, the Buyer familiarises themselves with these Terms of Use and the Privacy Policy and confirms their consent by personally ticking an unticked checkbox. Without this consent the order cannot be submitted.
• After receiving the order, we send a confirmation to the Buyer's e-mail.
• The contract enters into force when the order has been paid: when paying by bank transfer, when the payment has been credited to our account, and when paying via internet banking or by card, when the payment has been successfully confirmed.

4. Payment

• The settlement currency is euro (EUR). At checkout, the payment methods that are available at that particular moment are displayed.
• Bank transfer on the basis of an invoice. We send the invoice by e-mail. It must be paid within 2 working days, stating the invoice number as the payment purpose. When the invoice is issued, the goods are reserved. If payment is not received, the invoice is annulled and the reservation is cancelled.
• Payment via internet banking or by payment card. Payment processing is provided by the payment platform makecommerce.lv, which is operated by the licensed payment institution Maksekeskus AS. Possible payment methods: Latvian internet banks and payment institutions (Swedbank, SEB, Citadele, Luminor, Revolut, Paysera, Wise, N26) and Visa or Mastercard payment cards. When paying via internet banking, confirm the payment and press the "Return to merchant" button.
• The personal data necessary for the execution of the payment are transferred to Maksekeskus AS. We do not see or store payment card data.
• Payment with ESTO. Where these options are available when paying for an order, you can pay by bank card (Visa, Mastercard, Apple Pay, Google Pay) or choose ESTO 3 or "Pay later". These services are provided by ESTO LV AS (reg. No. 40103050993); card payments are processed by Stripe. The Buyer concludes the credit agreement (ESTO 3, "Pay later") with ESTO LV AS, and ESTO decides whether to grant it. The order is paid once ESTO approves the purchase. ESTO receives the Buyer's first name, surname, e-mail, phone number, the order number and the amount, but not the names of the products.
• If the purchase was paid with ESTO 3 or "Pay later", any refund (on withdrawal, cancellation or non-fulfilment of the order) is made to ESTO LV AS, and ESTO reduces or ends the Buyer's agreement with ESTO accordingly.
• The order is fulfilled after the payment is received. If for any reason we cannot fulfil the order, we will inform the Buyer of this and refund all the money paid without delay, but within 14 days at the latest.

5. Delivery

• We deliver goods in Latvia, Lithuania and Estonia, to the Omniva parcel locker chosen by the Buyer.
• Delivery price: Latvia: 3,99 EUR per order, free of charge for orders from 39 EUR; Lithuania: 5,99 EUR per order, free of charge for orders from 59 EUR; Estonia: 5,99 EUR per order, free of charge for orders from 59 EUR. Delivery costs are displayed before the order is submitted. For more details, see the Delivery Terms.
• We hand the goods over to Omniva within 1-3 working days after receiving the payment. Omniva usually delivers the parcel to the parcel locker within 1-2 working days in Latvia and 2-3 working days in Lithuania and Estonia. In total, the goods are usually in the parcel locker within 2-6 working days after payment.
• The maximum delivery time is 10 working days from receipt of the payment. If we cannot meet this deadline, we will inform the Buyer. The Buyer may wait or cancel the order, and in that case we will refund all the money paid without delay, but within 14 days at the latest.
• When the parcel is in the parcel locker, Omniva sends the Buyer a notification with the door opening code. If the parcel is not collected within the storage period set by Omniva, it is returned to us, and we will contact the Buyer about further action.
• The parcel is packed discreetly, with a neutral sender.
• The Buyer is responsible for correct contact information and the choice of parcel locker.

6. Right of withdrawal

The consumer has the right to withdraw from the contract within 14 days without giving any reason. The period begins on the day on which the Buyer or a third party indicated by the Buyer, other than the carrier, has acquired physical possession of the goods. If goods in one order are delivered separately, the period begins on the day on which the last item is received. The right of withdrawal does not apply if the Buyer is a legal person.

To exercise the right of withdrawal, before the end of the period send us an unequivocal statement to info@kupidonsplus.lv or by post to the address "Sensora" SIA, Augusta Deglava iela 11, Rīga, LV-1009. You may use the model withdrawal form, but this is not mandatory. The deadline is met if the statement is sent before the end of the period.

Which goods cannot be returned and why. In accordance with sub-paragraph 22.5 of Cabinet of Ministers Regulation No. 255, the right of withdrawal cannot be exercised if, after delivery, the Buyer has opened the sealed packaging of goods which cannot be returned for health and hygiene reasons. Such goods include intimate products (vibrators, dildos, masturbators, anal toys and other goods that come into direct contact with intimate parts of the body), lubricants, condoms and cosmetics. Reason: after the packaging has been opened, we cannot verify that the product has not been used and cannot guarantee that it is hygienically safe for the next buyer, and therefore we are no longer allowed to sell such a product. In unopened, sealed packaging, these goods may be returned under the general procedure.

Underwear and clothing may be returned within 14 days under the general procedure. If underwear was delivered in sealed packaging or with a hygiene protective film and, after delivery, the packaging has been opened or the protective film removed, the right of withdrawal does not apply for hygiene reasons (sub-paragraph 22.5 of Cabinet of Ministers Regulation No. 255). Please try on underwear only over your own underwear and do not remove the labels. If the goods have been worn, washed or used more than is necessary to establish their nature, characteristics and functioning, we may reduce the amount to be refunded in line with the diminished value of the goods.

Other goods, for example, accessories, may be returned under the general procedure.

This exception applies only to the right of withdrawal. If the goods are defective or do not match the description, the Buyer's rights under Section 7 remain even if the packaging has been opened.

Effects of withdrawal. If you withdraw from the contract, we will refund all payments received from you, including the delivery costs (with the exception of the additional costs if you chose a more expensive type of delivery than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received your notice of withdrawal. We will make the refund using the same means of payment that you used for the initial transaction, unless you have expressly agreed to another method. No fee is charged for the refund. We may withhold the refund until we have received the goods back or until you have submitted proof of having sent the goods back, whichever happens earlier. If the purchase was paid with ESTO 3 or "Pay later", we refund the money to ESTO LV AS (see section 4).

The goods must be sent back without undue delay and no later than 14 days from the day on which you notified us of the withdrawal. The deadline is met if you send the goods before the end of the 14-day period. Before sending, contact us and we will indicate the most convenient method of return.

You will have to bear the direct costs related to returning the goods. You are liable only for the diminished value of the goods if the goods have been used not to establish the nature, characteristics and functioning of these goods, but for other purposes.

7. Defective or non-conforming goods

• The Buyer has the right provided by laws and regulations to submit a claim regarding the non-conformity of the goods with the terms of the contract within two years from receipt of the goods.
• If the goods are defective, do not work, were damaged during delivery or do not match the description, please notify us of this at info@kupidonsplus.lv as soon as possible, attaching photos.
• In such cases, we bear the costs related to returning the goods. The Buyer may request that the goods be repaired or replaced free of charge.
• The Buyer may request a price reduction or terminate the contract and receive back the money paid if it is not possible to repair or replace the goods, if we do not do so within a reasonable time or without significant inconvenience to the Buyer, if we refuse to do so, if the non-conformity appears again even after our attempt to remedy it, or if the non-conformity is so serious that it justifies an immediate price reduction or termination of the contract.

8. Cancellation of an order

• Until the order has been handed over for delivery, it can be cancelled by writing to info@kupidonsplus.lv. If payment has already been made, we will refund the money without delay, but within 14 days at the latest.
• After dispatch, the Buyer may exercise the right of withdrawal in accordance with Section 6.

9. Complaints and dispute resolution

• Please send complaints to info@kupidonsplus.lv. We will provide a written reply within 15 days at the latest.
• If the dispute cannot be resolved through negotiation, the consumer may apply to the Consumer Rights Protection Centre or its Consumer Dispute Resolution Commission (www.ptac.gov.lv), or to a court in accordance with the procedure laid down in the laws and regulations of the Republic of Latvia.

10. Personal data

Personal data are processed in accordance with the Privacy Policy. We transfer the data necessary for fulfilling the order to Omniva (delivery) and, if you pay via internet banking or by card, to Maksekeskus AS (execution of the payment), and, if you pay with ESTO, to ESTO LV AS (execution of the payment or of the credit agreement).

11. Final provisions

• We are not liable for non-performance or delayed performance of obligations caused by circumstances beyond our control (force majeure). We will inform the Buyer of such circumstances.
• We may amend these terms. The order is subject to the version of the terms that was in effect at the time the order was placed.